Company Policies & Privacy

Governing Framework

1. Service Terms & Conditions (NeatCare Cleaning Services AMLR LLC)

All cleaning appointments, residential services, and commercial facility contracts are governed by the official Service Terms & Conditions of NeatCare Cleaning Services AMLR LLC (Texas, United States).

By scheduling a service, each Client agrees to the confirmed scope of work, property access responsibilities, safety standards, transparent billing via Stripe, and our 12 governing clauses:

1. General Terms & Service Booking: Accurate booking data, customized estimates, and mutual confirmation.
2. Scope of Services: Tasks limited to confirmed estimate; biohazard/hazardous waste excluded unless agreed.
3. Property Access & Customer Responsibilities: Safe entry, keys/codes, hazard disclosures, securing cash & valuables.
4. Cancellation & Rescheduling: Mandatory 72 hours' advance notice; $50 fee for late changes or lockout.
5. Payments & Secure Card Processing: Encrypted electronic processing via Stripe, no complete card number storage.
6. Cleaning Quality & Satisfaction Guarantee: 24-hour reporting window for free corrective visit on covered scope.
7. Property Damage & Liability: Prompt incident reporting, photo review, and fair resolution; preexisting wear excluded.
8. Cleaning Products, Safety & Conduct: Professional grade eco-products; zero tolerance for harassment.
9. Photographs & Documentation: Confidential before-and-after work documentation; no advertising use without consent.
10. Privacy, Communications & Recording: Non-sale of client data; QA call recording with legal compliance.
11. Personnel & Service Termination: Vetted technicians; clear safety grounds for work stoppage or termination.
12. Governing Law & Acceptance: Jurisdiction of the State of Texas and the United States of America.

Review Complete Legal Document: You can read and review the unabridged 12 articles of our Terms of Service on our dedicated legal page:

View Full Service Terms & Conditions →

Cancellation Policy • 72 Hours

2. Cancellation and Rescheduling Policy (72-Hour Notice)

Our cleaning specialists depend on reliable schedules. When you secure a time slot, we decline other prospective clients to keep our team exclusively reserved for your property.

Therefore, pursuant to Clause 4 of our Service Terms & Conditions:

72+ Hours Notice: NeatCare requires at least 72 hours' notice to cancel or reschedule a cleaning appointment without a cancellation charge ($0 fee).
Less Than 72 Hours Notice: Cancellations or rescheduling requests made less than 72 hours before the scheduled appointment may incur a $50 cancellation fee.
Inability to Access / Lockout: The same $50 fee may apply when cleaning personnel arrive on site and cannot access the property due to circumstances attributable to the Client.
Acceptance: Cancellation fees must be disclosed and accepted before booking confirmation. NeatCare may waive the fee in exceptional circumstances at its discretion.
NeatCare Cancellations: If NeatCare cancels a service for reasons within its control, the Client will not be charged a cancellation fee.

📌 Summary of 72h Rule & $50 Cancellation Fee:

Canceled 72+ hours before arrival: No cancellation charge ($0 fee; full deposit carryover/refund).
Canceled under 72 hours before arrival: $50 cancellation fee applies.
Lockout on arrival: $50 fee applies to cover transit and reserved staff time.

Core Guarantee • 24h

3. 100% Satisfaction Guarantee (24-Hour Reclean Policy)

NeatCare is committed to providing professional cleaning services with reasonable care and attention. If any designated area covered under your quote does not meet our high white-glove standards, simply notify us within 24 hours of your service completion.

How our guarantee works:

When a verified deficiency relates to the agreed service scope, NeatCare will send a corrective cleaning visit to re-clean the specific areas at no additional charge.
Corrective visits are prioritized within 24 to 48 business hours.
Cleaning results depend on property conditions. As detailed in our Terms, permanent stains, structural deterioration, and deep odors requiring specialized restoration are excluded.

Notice: Please inspect your property upon completion whenever possible. Timely feedback within 24 hours helps us guarantee the highest cleaning excellence.

Pet Friendly Standards

4. Pet Welfare, Comfort & Safety Policy

We love pets! Over 75% of our regular residential clients have dogs, cats, or birds. We implement strict measures to ensure their comfort and complete safety during every visit:

Door & Gate Vigilance: Exterior doors and yard gates are strictly kept latched during visits to prevent any pet escapes.
Safe Products: We utilize non-toxic, pet-safe, and plant-derived cleaning agents around pet feeding bowls and floor lounging areas.
Client Obligation: As stipulated in Clause 3, pets must be appropriately secured when necessary to prevent injury, escape, or interference with cleaning personnel.

Equipment & Ecology

5. Eco-Friendly Cleaning Supplies & Professional Equipment

We provide commercial-grade cleaning equipment and premium supplies at no extra charge:

HEPA Filtration Vacuums: Capture 99.97% of dust mites, pet dander, pollen, and airborne particles down to 0.3 microns.
Color-Coded Microfiber System: Zero cross-contamination between bathrooms, kitchens, and living rooms.
Eco-Conscious Formulations: Safe for children, pregnant mothers, and delicate indoor finishes.
Specialty Surfaces: Clients must identify surfaces requiring special care or cleaning products before work starts.

Security & Vetting

6. Staff Selection, Background Checks & Insurance

Your property is your sanctuary. NeatCare Cleaning Services AMLR LLC upholds rigorous standards for all personnel:

Background Checks: 100% of our team members undergo comprehensive national criminal background checks and reference verification.
Compliance & Training: All personnel must comply with applicable confidentiality, safety, and service quality standards.
Full Coverage: NeatCare Cleaning Services AMLR LLC maintains active commercial liability insurance and bonding in the State of Texas.

Official Privacy Policy

7. Privacy Policy

At NeatCare Cleaning Services AMLR LLC (“NeatCare”), we respect your privacy and are committed to protecting personal information collected through our cleaning services, customer communications, and website. Below is our comprehensive Privacy Policy governing our operations.

1. Information We Collect

We may collect personal information necessary to provide cleaning services, manage appointments, process payments, and maintain customer relationships. This information may include names, telephone numbers, email addresses, service addresses, property details, appointment history, billing information, customer communications, and service-related documentation.

When customers visit our website, certain technical information may also be collected, including IP addresses, browser information, device details, and website activity, depending on the technologies used.

2. How We Use Personal Information

Personal information is used to prepare estimates, schedule and provide services, process authorized payments, communicate with customers, maintain business records, respond to inquiries, investigate complaints, and improve service quality.

We use personal information only for legitimate business purposes and other purposes disclosed to customers or permitted by applicable law.

3. Payment Information and Security

Payments are processed through Stripe, an independent third-party payment processor.

Customers may authorize Stripe to securely save their payment methods for future transactions. When separately authorized, saved payment methods may be charged automatically after completed cleaning services in accordance with the agreed payment terms.

We do not directly store complete credit card numbers or card security codes in our business systems.

Payment-related information may be retained as necessary for transaction records, refunds, accounting, and dispute resolution.

5. Photographs and Service Documentation

Before-and-after photographs may be taken to document property conditions, verify completed services, maintain quality standards, and investigate complaints or damage claims.

Photographs will be limited, where reasonably practicable, to areas relevant to the cleaning service.

Customer photographs will not be published on websites, social media, or promotional materials without separate authorization.

6. Telephone Calls and Electronic Communications

We may communicate with customers through telephone calls, email, text messages, and other authorized communication channels regarding appointments, estimates, invoices, payments, and customer support.

Business telephone calls may be recorded for quality assurance, training, service verification, and dispute resolution where permitted by law and with any required notice or consent.

Promotional communications requiring separate consent will be sent only when the applicable legal requirements have been satisfied.

Customers may opt out of promotional communications using the available unsubscribe methods.

7. Data Protection and Retention

We maintain reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or misuse.

Property access codes, alarm instructions, and other sensitive service information are shared only with authorized personnel when necessary.

Personal information is retained only for as long as reasonably necessary for service delivery, accounting, security, dispute resolution, and applicable legal obligations.

No electronic storage or transmission system can be guaranteed to be completely secure.

8. Cookies and Website Technologies

Our website may use cookies and similar technologies to support functionality, security, user preferences, and website performance.

Depending on the technologies implemented, certain information about website visits and interactions may be collected.

Where required by applicable law, appropriate notices and consent options will be provided.

Users may manage certain cookie preferences through their browser settings.

9. Customer Privacy Rights

Depending on applicable law, customers may have rights to request access to, correction of, or deletion of certain personal information.

Customers may also withdraw consent where legally applicable and opt out of eligible promotional communications.

Requests will be reviewed and addressed in accordance with applicable law. Certain information may be retained when necessary to comply with legal obligations, maintain financial records, or protect legitimate legal interests.

10. Children's Privacy

Our website and services are intended for individuals 18 years of age or older.

Individuals under 18 are not permitted to independently book or purchase our services.

We do not knowingly collect personal information directly from individuals under 18 without appropriate parental or legal guardian authorization.

Customers booking services may be required to confirm that they are at least 18 years old.

If we become aware that personal information has been collected from a minor in circumstances inconsistent with this Policy or applicable law, we will take appropriate steps to address the situation.

11. Third-Party Services

Our website and business operations may involve third-party platforms, including payment processing, scheduling, hosting, and communication services.

These providers may process information according to their own privacy policies and applicable contractual obligations.

We are not responsible for the independent privacy practices of third-party websites or services that we do not control.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in business operations, technology, service providers, or applicable legal requirements.

Updated versions will be made available through the appropriate communication channels or website.

Where required by law, additional notice or consent will be provided before material changes take effect.

This Privacy Policy is governed by applicable privacy and consumer protection laws.

Financial Security

8. Secure Digital Payments & Stripe PCI-DSS Compliance

Your financial transactions with NeatCare Cleaning Services AMLR LLC are handled through modern bank-level encryption:

NeatCare uses Stripe, a third-party payment processor, to securely process electronic payments and store authorized payment methods.
NeatCare does not directly store complete credit card numbers or card security codes on its servers.
With the Client's separate authorization, saved payment methods may be charged for completed services, approved additional work, and accepted cancellation fees.
Commercial accounts may be established under separate written billing schedules (NET terms).